Delete your account

In the app

Open Profile, then Settings, then Delete account, and confirm. The account and all progress are deleted straight away, with nothing to wait for from us.

If the app asks you to sign in again, that is not a fault but a safeguard: an account can only be deleted right after a fresh sign-in, so that nobody else can do it from your unlocked phone.

If you have already uninstalled the app

Write to support@karo-learn.com from the address your account is registered to. Nothing else is needed, and we do not ask for documents.

We usually delete within two business days, and never later than 30 days. We will reply by email once it is done.

What gets deleted

The account itself: your email address and display name.

All progress on our servers: completed lessons, experience (XP), streak, review history, achievements, quests and settings.

The push notification token, so that reminders stop arriving.

If you delete the account from inside the app, the app resets there and then and starts from a clean slate.

What stays

Anonymised statistics and crash reports. They can no longer be linked to you.

Records of purchases: the app store and we are required to keep them for accounting and tax purposes.

Emails we sent you earlier stay in your mailbox. Only you can delete those.

Cancel the subscription first

Deleting your account does not cancel a Karo Pro subscription. Subscriptions are managed by Google Play, not by us, and billing would continue. Cancel in Google Play first, and only then delete the account.

Changed your mind?

A deleted account cannot be restored: the data is erased, not hidden. If you only want a break, signing out is enough. Your progress stays where it is and waits for you.

Any questions

Write to support@karo-learn.com. What exactly we store, and why, is set out in the privacy policy.