Support

Write to us

Email is the fastest way to reach a real person. We usually reply within two business days.

Write to support@karo-learn.com about anything: bugs, mistakes in lessons, payments, your data and account deletion.

Before you write

Answers to the common questions about languages, levels, the free plan, Pro and review are collected in the questions section on the home page. That is the quickest way to find out.

The password reset email hasn't arrived

Check your spam folder and make sure the address matches the one your account is registered to. The link in the email works once and not for long: if it no longer opens, request a new one in the app.

A mistake in a lesson

Tell us which course and interface language you have selected, what the lesson is called and what exactly looked wrong. That way we find and fix it faster. We really are grateful for emails like these.

Feedback and ideas

Found a bug, or thought of a way to make Karo better? We want to hear it. Write to support@karo-learn.com.